Privacy Policy

Last updated: 01/09/2025

Green Acre Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you use our mobile application (“App”) and related services.

By using our App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, email, mobile number, and address Payment and billing details (via secure third-party providers) Profile photo or ID (optional, for staff or customer verification)

Bookings, service type, schedule, and preferences Property access instructions, notes or photos (optional) Feedback and customer support interactions

c. Device & Usage Information

Device type, operating system, IP address App usage data, crash logs, analytics Location data (only with your permission, for real-time service tracking)

2. How We Use Your Information

We use your information to: Facilitate and manage service bookings

Communicate service updates, confirmations, and reminders Improve user experience and service quality Process payments and generate invoices Ensure customer support and safety Send promotional messages (you may opt out at any time)

We do not sell your personal data. However, we may share information with: Service Providers (e.g., gardeners, pool technicians) to fulfill bookings Payment Gateways (e.g., Stripe, PayTabs) to process transactions Analytics or Marketing Platforms (e.g., Firebase, Meta) to improve and promote our services Government or legal authorities when required by UAE law

4. Data Security

We implement appropriate technical and organizational measures to: Protect your data from unauthorized access, disclosure, or misuse Encrypt sensitive data and use secure cloud storage Regularly update and audit our systems However, no system is 100% secure. You share information at your own risk.

5. Your Rights and Choices

You may: Access or update your personal information via your profile

Request deletion of your account by contacting us Opt out of marketing communications at any time Withdraw location permissions via your device settings We will respond to data requests in accordance with UAE Personal Data Protection Law and applicable

6. Cookies & Analytics

Our App may use cookies or similar technologies to: Analyze usage patterns and performance Customize content and improve functionality These tools do not access personal files or photos.

7. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us information, please contact us to delete it.

8. Data Retention

We retain your data: For as long as your account is active As needed for legal, accounting, or operational purposes You may request earlier deletion if not restricted by legal obligations

9. International Data Transfers

All data is stored securely within the UAE or in GDPR-compliant jurisdictions. Where data is transferred outside the UAE, we ensure appropriate safeguards are in place.

10. Policy Updates

We may update this Privacy Policy from time to time. Major changes will be notified via the App or email. Continued use of the App implies acceptance of the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights: 📧 support@greenacreservices.com 📞📍 Address 056 998 5904: Al Shafar Investment Building - 2 nd Floor - Sheikh Zayed Rd - near Onpassive Metro Station - Al Quoz - Dubai